Careers

We offer a wide range of career opportunities

As a leader in facilities management, we offer a wide range of careers for the right people. Whether you're interested in a technical or engineering role, or you'd like to make an impact in one of our support roles, such as the 24/7 Contact Centre, we can promise an exciting workplace.

If this sounds like the place for you, search our current career opportunities below to find a position suited to your skills.   As a leader in facilities management, we offer a wide range of careers for the right people. Whether you're interested in a technical or engineering role, or you'd like to make an impact in one of our support roles, such as the 24/7 Contact Centre, we can promise an exciting workplace. If this sounds like the place for you, search our current career opportunities below to find a position suited to your skills.






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Program Manager

Job Description

Program management, Pipeline fulfillment and management, business case drafting, implementation and monitoring, lead and control the effective governance of statutory compliance, Quality Management System, Health & Safety, and Content Management functions

Requirements

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Tasks:

  1. Draft and manage programs for various initiatives and projects
  2. Identify and fill the Professional Services pipeline to ensure a sustainable business and optimized resource loading
  3. Draft business cases to support the Professional Services pipeline
  4. Effectively implement the program in compliance to its stated deliverables.  Ensure effective and efficient project management capability in order to ensure that projects are conducted efficiently, comply with quality standards and meets business expectations.
  5. Effective Management and steering of the Quality and Content Management within the department
  6. Monitor status of Compliance within the department in order to improve on Content Management standards and processes relating to the division
  7. Provide reports regularly in order to keep the business informed of the pipeline and operational progress as well as compliance thereto
  8. Lead, monitor and ensure effective Quality and Environmental management
  9. Lead, monitor and ensure effective Health and Safety management
  10. Ensures conformance with industry and legislative requirements for division relating to own functions
  11. Lead and empower team and team members

KPAs:

 

Strategic link between business and the project office:

  • Communication plan between business and project office
  • Supply regular feedback on Time, Cost & Outputs (Performance and Output)
  • To maintain good relations with client, project managers, and all other stakeholders

Understand the market pertaining retail, office and equipment accommodation and then to align the customer needs in accordance to needs;

 

Governance manage and document the  structure, process, and procedure to control operations and changes to performance objectives;

 

Alignment the program in accordance with the initiative vision, goals and objectives;

 

Assurance meaning to verify and validate the program, ensuring adherence to standards and alignment with the vision;

 

Management, ensure there are regular reviews, there is accountability, and that management of projects, stakeholders and suppliers is in place;

 

Integration, ensure that component parts fit together properly to make the intended whole. Optimize performance across the program value chain, functionally and technically;

 

Finances, track basic costs together with wider costs of administering the program;

 

Infrastructure, allocation of resources influences the cost and success of the program;

 

Planning, develop the plan bringing together the information on projects, resources, timescales, monitoring and control; and

 

Improvement, continuously assess performance; research and develop new capabilities; and systemically apply learning and knowledge to the program.

 

Qualifications:

 

Higher Education & Training

4 year relevant (Engineering/Quantity Surveying) tertiary Qualification or relevant qualifications in Project and Program Management

Post Graduate Qualification, preferable MBA or similar business management qualification

 

Professional Registration/Trade

Preference will be given to Engineering Certificate of Competency

 

School Grade

Grade 12

 

Licenses

Code 8 ( EB)

 

Experience

Strong planning experience and understanding of processes

5 year plus Project and Program management experience

5 years or more in a Senior Management role

Experience in conducting improvement studies / investigations applying feasible business case to solve and improve assets and other operating methodologies.

 

Technical/Core Training

Engineering degree

Documentation and Record Control knowledge

 

Project and or Program Management qualifications

Relevant Regulatory / SANS standards Knowledge

 

ISO 19011 QMS / EMS System Auditing

 

 

Business Case and Report writing

 

 

IT Training (General MS etc.)

Microsoft Projects

 

 

Microsoft Office

 

 

Internal SAP Training

 

 

CAD will be an advantage

 

 

Health, Safety & Environmental Training

OHS Act and Regulation Training

Incident Investigation Training

 

HIRA or Aspect & Impact Assessment course

Applying SHE Principals

 

Contractor Management

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Call-Centre Agent

Centurion | Fixed Term

Job Description

To efficiently capture and process customer requests in accordance to Service Level Agreements (SLA)

Requirements

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We are currently looking for a dynamic Call-Centre Agent in a Fixed Term position (3 months) that may become permanent.

 

KEY PERFORMANCE AREAS (KPAs)

 

  • Register requests/calls on CRM (SAP) in accordance to the provided Call-Centre KPI’s
  • Conduct Customer Satisfaction surveys on all completed requests/calls logged per month according to the provided measures
  • Effective tracking on all Soft and workplace related requests/calls
  • Good time management and schedule adherence to ensure availability/service to customers
  • Manage communication channels with Regional Technical Officers and Resource Coordinators

 

PERSON SPECIFICATION

 

Tertiary Education       

Certificate in Call-Centre/Customer Service

 

Secondary Education  

Matric (Senior Certificate)

 

Experience  

12 months relevant experience in a Call Centre environment

 

Technical/Core Training   

Call-Centre service training, Customer Service training

 

IT Training (General MS etc.)       

MS Word, MS Excel & MS Outlook

 

FUNDAMENTAL COMPETENCIES

 

Personal Competencies

  • Result Oriented
  • Attentive To Detail
  • Stress Tolerant
  • Good Written Communication

 

Intellectual Competencies

  • Customer/Client Focused
  • Ability To Dealing With Ambiguity
  • Interactive Reasoning
  • Planning & Scheduling

 

Interpersonal Competencies

  • Teamwork
  • Relationship Building
  • Good Listening Skills
  • Excellent Oral Communication

 

REMUNERATION

 

TCT 85K – 120K

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Building Supervisor

Permanent | Johannesburg

Job Description

To assist in the attainment of the business unit’s objectives, the creation & maintenance of the infrastructure, the establishment of standards of service, & the provision of amenities that create the working environment that supports the operating needs of all tenants

Requirements

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KEY PERFORMANCE AREAS (KPAs)

 

  1. Ensure the day-to-day provision of services to tenants in the managed site/s, through specialist Direct and Outsourced Business Partners set out fully in the attached schedule but including the following: Soft Services, Client Services, Building Services & Specialist Services
    • Soft Services: including cleaning and hygiene services; pest control; indoor office plants; garden landscaping; confidential shredding; waste management, etc;
    • Client Services: including, Front Office environment and driving the Client Services Strategy, Philosophy and its goals, mail collection and delivery; courier management; parking area management, document warehouse etc;
    • Building Services: fabric maintenance; furniture repair and maintenance, etc.
    • Other Specialist Services: Space Management, Service Delivery, etc.
  2. Monitor and report on the performance of the client’s specialist FM Direct and Outsourced Business Partners appointed to the managed site/s (specifically, its compliance with the requirements of Service Level Agreement) as per the appropriate Matrix
  3. Ensure that all FM-related administration and accounting routines are observed, including: preparation and submission of annual budgets of expenditure and approval of expenditure
  4. Maintenance of records, including accuracy of floor plans and layouts
  5. Maintain harmonious relationships with visitors, tenants and tenants’ representatives at the managed site/s
  6. Maintain harmonious relationships with internal and external specialist Business Partners, including Security Services, Professional and Technical Services, Group Sustainability.
  7. Serve as a project team member on specific projects (installation, maintenance, upgrade, site-commissioning and refurbishment projects)
  8. Monitor and enforce occupational health and safety standards, as well as working environment standards, in the managed site/s, as set out in the bank’s Occupational Health and Safety policy (with the tenants’ line management and specialist support departments, Group OHS, Group Risk, Security Services, etc)
  9. Serve as a ADHOC member of the managed site/s emergency and disaster recovery teams, and to provide support to tenants with their business continuity needs
  10. Ensure that Quality Assurance protocols are documented and consistently applied in all managed premises
  11. Ensure that a “continuous improvement” regimen is developed, approved and implemented, in conjunction with the bank’s specialist Direct and Outsourced Business Partners

 

PERSON SPECIFICATION

 

Tertiary Education 

National Diploma/Degree: Facilities Management, Property Management, Project Management,       Operations Management or related FM formal qualification

 

Secondary Education       

Matric (Senior Certificate)

 

Licenses      

Valid SA Driver’s License

 

Experience  

5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management

 

Technical/Core Training   

Facilities Management, CRM, Property Management & Financial Management

 

IT Training (General MS etc.)     

MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge

 

Statutory Requirements   

Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law &  Contractual Law

 

FUNDAMENTAL COMPETENCIES

 

Personal Competencies

  • Initiative/Proactivity
  • Deadline Driven & Highly Motivated
  • Stress Tolerant
  • Excellent Written Communication

 

Leadership Competencies

  • Basic Supervisory Skills
  • Subordinates Capacity Building

 

Intellectual Competencies

  • Customer Focus
  • Negotiation Skills
  • Analytical Skills
  • Planning/Scheduling/Objective Setting

 

Interpersonal Competencies

  • Teamwork & Partnering
  • Relationship Building
  • Interactive Reasoning
  • Excellent Oral Communication

 

REMUNERATION

 

TCT 220K – 250K

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Facilities Manager

Permanent | Pretoria

Job Description

To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA

Requirements

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We are currently looking for a dynamic and experienced Facilities Manager to join our Pretoria team.
 

KEY PERFORMANCE AREAS (KPAs)

 

  1. Responsible for driving integrated Facilities Management (FM) services and strategy for the Client.
  2. Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA).
  3. Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs.
  4. Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained.
  5. Ensure timeous sign-off and variance explanations on P&L's.
  6. Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered.
  7. Manage back to back SLA agreements with suppliers and contractors.
  8. Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA.
  9. Assist in the management of FM projects and provide technical support, where applicable.
  10. Demonstrate and instill effective adherence to processes on infrastructure maintenance.
  11. Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions.
  12. Ensure timeous processing of invoices.
  13. Provide monthly reports and feedback on continued compliance to the SLA.
  14. Building strategic relationships both internally and externally.
  15. Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback.
  16. Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure.
  17. Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees.
  18. Responsible for training, coaching, mentoring & development of subordinate employees.

 

PERSON SPECIFICATION

 

Tertiary Education:

National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification

 

Secondary Education:

Matric (Senior Certificate)

 

Licenses:

Valid SA Drivers License

 

Experience:

5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management

 

Technical/Core Training:

Facilities Management, CRM, Property Management & Financial Management

 

IT Training (General MS etc.):

MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge

 

Statutory Requirements:

Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law &  Contractual Law

 

FUNDAMENTAL COMPETENCIES

 

Personal Competencies

  • Initiative/Proactivity
  • Deadline driven & highly motivated
  • Stress tolerant
  • Excellent written communication

 

Leadership Competencies

  • Basic supervisory skills
  • Subordinates capacity building

 

Intellectual Competencies

  • Customer focus
  • Negotiation skills
  • Analytical skills
  • Planning/Scheduling/Objective setting

 

Interpersonal Competencies

  • Teamwork & partnering
  • Relationship building
  • Interactive reasoning
  • Excellent oral communication

     

REMUNERATION

 

TCTC 350K - 450K

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